Please note that all subscriptions auto-renew unless cancelled prior to when the next payment. We don't process pro-rated refund so if you cancel within the subscription period, you'll still have access until the date you paid for.
Refunds will only be granted in the following cases:
- A viewer made double/multiple purchases using the same registration/login data. If you paid double, please open a ticket and attach both of your receipts and a screenshot of your bank statement showing the two payments you received after the purchase. We will refund the second purchase within 48 hours.
- An advertised title was cancelled and no longer available
- More than 80% of the content had streaming issues (no sound, or poor sound & video quality).
For any reasons other than the above mentioned cases, we would ask you to please read Cleeng’s terms of service, available at http://cleeng.com/cleeng-user-agreement.