Refunds

Please note that all subscriptions auto-renew unless canceled prior to when the next payment. We don't process a pro-rated refund so if you cancel within the subscription period, you'll still have access until the date you paid for.

Refunds will only be granted in the following cases:

  •  A viewer made double/multiple purchases using the same registration/login data. If you paid double, please open a ticket and attach both of your receipts and a screenshot of your bank statement showing the two payments you received after the purchase. We will refund the second purchase within 48 hours.
  • An advertised title was canceled and no longer available
  • More than 80% of the content had streaming issues (no sound, or poor sound & video quality).

For any reason other than the above-mentioned cases, we would ask you to please read Cleeng’s terms of service, available at ​http://cleeng.com/cleeng-user-agreement.

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